Mercury Energy is USELESS

Off topic.

Warning : Rant ahead.

Sunday, 2:30PM. Two gentleman from Mercury Energy on my doorstep offering me a really good deal on my power bill. I signed up and spoke to someone on the phone on the spot.
Next day: I needed to check on my prepaid units with my current provider, so I called them on the way home from work to do so and to let then know that I was leaving. Then I called Mercury Energy.
#fail 1: you can’t call their toll-free number from a mobile. This really annoys me. I’m not ringing them to ask a favour. I’m giving them money. I’m their client.
It annoys me so much that I decide that I don’t want to change anymore. So I called the non-toll-free number to explain that.
“When did you see the guys? Yesterday? The paper work takes ten days, so I can’t even log this call against your account.”
#fail 2: TEN DAYS? But I spoke to someone on the phone!?
“We’re not open on Sundays, so it must have been the sales department…”
#fail 3 WHAT? My details went into thin air?
So, they have no record of me. I’m such a valuable prospective client that they don’t know who I am. They can’t even write my complaint on a piece of paper.
I call back my current provider and tell them that if Mercury Energy call, tell them to get lost.

4 Comments to “Mercury Energy is USELESS”

  1. Catherine 29 May 2012 at 7:45 am #

    I had to actually shut the door while the guy was still talking when Mercury came round last week… How many times can you say no?

    • Steve Voisey 29 May 2012 at 12:01 pm #

      I usually do that, but I didn’t on Sunday. They actually offered me a $150 credit, which is substantial.

      I’m so disappointed with their customer service.

  2. Cassie 31 May 2012 at 2:14 pm #

    Hi Steve –

    My name is Cassie and I work in Mercury Energy’s digital team. I noticed your tweet yesterday and your blog post and wanted to take some time to touch base with you to:

    1) Help you out however I can

    2) Get the wheels in motion around your switch cancellation if that’s still what you want to do

    If you’re keen, just pop me through your details ( and I’ll be more than happy to help out.



    • Steve Voisey 2 June 2012 at 7:05 am #

      Thanks very much, Cassie.

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